So Your HP 3000 Is Hung
Now What?

by

Stan Sieler

Allegro Consultants, Inc.

If your HP 3000 system has crashed (e.g., "system abort"), then you want the System Abort web page.

Please follow this checklist, to help the support people to better understand the system hang.

  1. Does anything work?

    1. Can you hit <return> at the console and get a prompt?

      Yes: ____ No: ____

    2. Can you run a program? Let's try EDITOR: 
         :editor
      Did the banner display? ("HP32201A.09.00 EDIT/3000...")

      Yes: ____ No: ____

      Did you get the "/" prompt?

      Yes: ____ No: ____

      (You can use "E" to exit EDITOR)

    3. Can anyone logon?

      Yes: ____ No: ____

  2. What does the "speedometer" say?

    At the hardware console, press control-B. That should start a display, at the bottom left of the screen, of four-digit hex numbers. If the system is still somewhat alive, there should be a pair of hex numbers alternating between FFFF and F#FF (e.g., F7FF). We're interested in that F#FF, not the FFFF. (If one of the numbers is DEAD, then you want to go to the System Abort web page.)

    Value: _______ (not "FFFF"!)

  3. Is there disk activity? (E.g., disk activity lights flashing)

    Yes: ____ No: ____ (If Yes, what ldevs?: _______________________)

  4. Is there tape activity? (E.g., tape activity lights flashing)

    Yes: ____ No: ____ (If Yes, what ldevs?: _______________________)

  5. What are the last few console messages? (If possible cut/paste the console memory and email it to support.)

              ____________________________________________

              ____________________________________________

              ____________________________________________

              ____________________________________________

  6. What were the last few things you remember the system doing? (e.g., jobs run, program run)

              ____________________________________________

              ____________________________________________

              ____________________________________________

              ____________________________________________

  7. Memory Dump and Reboot. At this point, you'll probably want to perform a memory dump, and reboot the system. Please follow the instructions on the System Abort web page, starting with step 3.