6/99 – Present Consultant Allegro Consultants, Inc. – Cupertino, CA

• Responsible for answering technical support calls for Hourglass 2000 on both HP 3000 and HP 9000 systems
• Providing second level support for MPE systems to IT managers
• Supporting Librarian and Express by providing assisting end users

• Responsible for relocation of HP3000 959/400 from Gulf South Health Plans to General Health Systems corporate data center.

• Developed a year 2000 compatibility testing plan along with researching the current year 2000 compatibility of all hardware and software on the Hewlett-Packard 3000.
• Coordinated with and assisted Hewlett-Packard Account Service Engineer in upgrading operating system from MPE 5.0 to MPE 5.5.
• Coordinated planned downtime for equipment replacement, database maintenance and other system functions.
• Recovered from system failures by determining cause, coordinating with Hewlett-Packard for necessary hardware replacement or implementing necessary software procedure, and restoring data if necessary.
• Planned and implemented an upgrade of the HP3000 hardware including a CPU upgrade to a 979/400, an additional gigabyte of memory and an additional thirty-six gigabytes of hard drive capacity.
• Assisted in planning and implementation of upgrade of Amisys software from version 8.2 to version 9.4.
• Collaborated with coworkers on the design and consolidation of three separate lines of business into the Amisys system including the creation of a separate Amisys account, the installation of terminals and a terminal controller at a remote location and the training of new users on the Amisys system.
• Trained the secondary Hewlett-Packard system engineer in the daily operations of the Hewlett-Packard system.

• Organized and implemented the sale of an HP3000 957 along with associated peripherals.

• Automated system administration duties such as Image database capacity reports, low disk space warnings and statuses of background jobs using MPEX.
• Systems Performance evaluations of an HP 3000 957 and an HP3000 959/400 including CPU utilization, memory usage, and disk access time.
• Systems administration on an HP3000 and a Qantel System 88, including: Netbase/Shareplex configuration and maintenance, disk space management, implementation of new operating procedures, installation of third party and system software including operating system patches, implementation of back-up procedures including scheduling, tape rotation and offsite storage.
• Implemented Netbase fail-over procedures including switching users from primary system to the secondary system and restoring data on primary system if necessary.
• Developed and maintained a manual for system policies, maintenance, and procedures.
• Assisted with upgrades to the operating system from MPE version 4.0 to MPE version 5.0
• Assisted in upgrading Amisys software from version 5 to version 8
• Coordinated with McKesson/HBOC Payors Solution Group and Hewlett-Packard on recommendations for purchases of new hardware and software.
• Advised senior management on the purchase of hardware and system software and obtained bids for purchases.
• Assisted senior management with maintenance contract evaluation and upkeep for HP 3000 systems.
• Scheduled and oversaw the installation and maintenance on all mini-computer hardware and peripherals.
• Oversaw the installation and the maintenance of all data communication lines.
• Database management including capacity and structural changes

• Responsible for specifications, generation and distribution of ad-hoc reports.
• Developed and implemented LHCA (Louisiana Health Care Alliance) and HEDIS (Health Employer Data Information Set) reports.
• Ordered all computer related supplies such as paper, toner, ribbons, and data tapes for Information Systems Department.
• Performed daily batch operations including batch reporting, batch printing, batch processing and daily backup in absence of night operator.

• Maintained, modified, and provided end user support for an income tax system.
• Developed reporting, on-line and inquiry programs for a property tax system.

• Developed, tested, and trained users of long-range software applications including complete implementation of a Personal Information System
• Responsible for troubleshooting and maintaining several IBM personal computers.

• Responsible for end user support of various operating systems, programming languages, and software packages.
• Reported system problems, common user questions, and recommended improvements for end user documentation to Computing Center staff.

Technical Summary
 

Operating Systems:	MPE/iX (Version 4.0, 5.0 & 5.5), Best AOS (RIMS), Unix (Berkeley & AT&T), MS-DOS (Version 5.0, 6.2), Windows NT (workstation)
Minicomputer Applications and Utilities:	Amisys (v5 & 8.2, 9.4), NBSpool, Vista, Orbit Backup 3000, Lund Performance (SOS/3000, Performance Gallery, DefragX, Performance Gallery Gold), Open View DTC Manager, MPEX, Security 3000, VeAudit, Compression Storage Manager, QEDIT, Adager, Suprtool, Quiz, Query, Rims(V1.0), RG (Report Generator)
Personal Computer Applications:	WordPro, AmiPro, Lotus 123, Approach, cc:Mail, WordPerfect (Version 5.1 and 6.0a), Microsoft Excel (v3.0), Microsoft Windows (v3.1, v3.11), Procomm, PC Anywhere, Norton Utilities, Reflections for HP(DOS, and Windows), QicPC, Los Endos
Languages:	COBOL, Pascal, FORTRAN, BASIC

EDUCATION :

Specialized Training: MPE/iX Systems Administration, Novel Netware Systems Administration, Lund System Performance Training, Netbase Bundle and Vista Training

Bachelor of Science: Computer Science - Minor in General Business, University of Southwestern Louisiana -- Lafayette, LA 1990